Help & FAQ — Sprouted
Quick answers for common questions. Still stuck? Email support@getsprouted.app.
Getting started
What is Sprouted?
Sprouted is a plant-based nutrition tracking app for iOS and Android. You can log food, weight, and water, browse recipes, build meal plans, and manage shopping lists.
Who is Sprouted for?
Sprouted is for adults 18 and over only.
Is Sprouted medical advice?
No. Sprouted is for general lifestyle and informational use. It is not a medical device and does not replace professional medical or dietary advice.
Account
How do I create an account?
Download Sprouted from the App Store or Google Play, then sign up with your email.
I didn’t get a verification email
Check Spam/Junk. In the app, open Settings and use Resend verification email if it’s available. Still nothing? Contact support@getsprouted.app.
How do I reset my password?
Use Forgot password on the sign-in screen. We’ll send a reset link to your email.
How do I delete my account?
In the app: Settings → Delete account. Deletion is immediate (no grace period). Deleting your Sprouted account does not cancel an App Store or Google Play subscription — cancel that separately in your store settings.
Tracking & features
What can I track?
Food (meals), weight, and water, plus recipes, meal plans, and shopping lists depending on your plan.
Why don’t barcode results look right?
Product data often comes from public databases such as OpenFoodFacts and can be incomplete or outdated. Always check the package label, especially for allergies.
How do analytics work?
Analytics is optional and off by default. You can enable or disable it in Settings → Analytics. Details are in our Privacy Policy.
Subscriptions & billing
How do subscriptions work?
Premium features are billed through the Apple App Store or Google Play. Manage or cancel in your Apple ID / Google Play subscription settings.
Can Sprouted refund me?
No. Request refunds through Apple or Google using their refund processes.
I paid but don’t see Premium
Try restoring purchases in the app (if shown), or sign out and back in. Still stuck? Email us with the email on your Sprouted account and roughly when you subscribed.
Privacy & data
Where can I read the Privacy Policy and Terms?
How do I turn off analytics?
Settings → Analytics → turn Analytics off. We stop new collection immediately and delete your analytics profile from our analytics provider.
How do I request a copy of my data?
Email support@getsprouted.app. We handle access/export requests manually (there isn’t an in-app export yet).
Contact
Email: support@getsprouted.app
We read every message. For billing cancellations and refunds, use Apple or Google — we can’t process those directly.